Help Scout
Help Scout is an all-in-one customer communication platform that offers a diverse suite of tools designed to provide simple, powerful, and personal customer support. The company's core offerings include a Shared Inbox, Help Center, Live Chat software, and AI-powered insights & analytics.
The company prides itself on integrating various customer service functionalities into one unified platform. This integration includes a knowledge base system, proactive messaging, omnichannel support, and a host of automation tools that empower support teams to respond to customer messages 56% faster and reduce email volume by 30% through self-service options.
Help Scout stands out as a customer-centric organization that extends beyond providing software solutions; it aims to craft a culture of support and inclusion. With a dedication to values like Diversity, Equity, and Inclusion and initiatives such as Help Scout for Good, the company demonstrates a balance of purpose and performance.